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Businiess name:
Taj Palace
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Review by:
citysearch c.
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Review content:
DO NOT GO to Taj Palace.\r
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We've just come back from dinner at Taj and can't wait to write a review.\r
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Objectively, the food was just okay. We've tried many other Indian restaurants and tasted better ones. We picked Taj Palace because it happened to be in the area and was supposed to be on the Passport list where we'd get a discount.\r
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For the food quality and portion, the dishes are certainly overpriced.\r
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It turned all ugly when the bill came - We presented the Passport ID for the buy-1-get-1-free discount and the waitress returned saying that the computer wouldn't accept it. We explained to her that the restaurant was on the Passport list online and that the information was absolutely current. Nonetheless she just ignored what we said and told us again that the computer wouldn't accept the discount, thus basically the end of the story. We were frustrated with her attitude and she then passed us on to the manager, who turned out to be the worst nightmare. He came to our table, all ready to argue, and before we could really say anything he annouced that they no longer accepted that particular Passport card and that we should just call Passport ourselves to make a complaint on the misrepresentation of information. He was clearly aware of the situation (not the first time that a customer came in with the same card) but apparently didn't care to fix the problem. We told him that even if that was truly the case he should have made decent effort to communicate the ""error"" to customers up front, like posting a notice at the door or something of similar intend. He responded by asking why he'd need to do that when it was none of his business and that we should be the one making the complaint to Passport. I explained to him that it'd be a very bad customer experience regardless and he literally said ""I DON""T CARE""! What else could we say after that?! \r
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Yes they're all smiles when you pay the full bill but when things don't go their way, you'll see the wicked faces.
Pros: Parking
Cons: Food, Service, Attitude
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