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Businiess name:
Raleigh Dermatology Associates
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Review by:
citysearch c.
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Review content:
I have visited this practice 4 times in the last two months. I think that the Dr. as well as the rest of the medical staff that I have encountered are polite and knowledgeable as well as patient in their dealings with me. However, the office staff is quite another story. They have personal conversations that have to be finished before they can turn their attention to the patient. If you make a request of them such as a return phone call concerning benefit questions, or an estimate for future services they look around at one another as if they have never heard such a thing. I was sent to two different offices across the hall from the reception desk to retrieve paperwork they needed me to fill out to request an estimate during two of my visits. Both times the employees in the offices seemed bothered by my interupting them when I had been sent to their offices by the front desk staff. These employees then rolled their eyes and went to the front desk to tell them that they were supposed to be giving out these forms. I actually had to call back after 5 days because I had still not received a call about the estimate I requested. For my second estimate I actually waited to see how long it would take for them to contact me and finally at day 15 I called to speak to the office manager. I voiced all of my concerns but I do not believe that any action has been taken. I am going to schedule future visits at another practice. \r
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The basics:\r
-Great Doctor (Dr. Wanda Bronstein)\r
-Horrible customer service and patient treatment by the office staff. \r
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