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This was to have been my third car with them, but it wasn't and never will be again.\r
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Car 1: I dropped it off when scheduled, and called the night before to ensure it was done before I made the 40 minute commute to pick it up. Being my birthday I brought my son with me to pick up my new car, with plans to follow up with lunch. Dropped off at 10 am I expected to have plenty of time to get out by noon, even if there was a little touch up. I didn't leave the shop until 4 PM, an entire SIX HOURS in their waiting room! No lunch, no offers of food, no communication AT ALL, and no time with my son (other than watching their TV). There were numerous problems.\r
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Car 2:They did a decent job on a new Dodge for my kid, but there were still flaws in the tint that shouldn't have been there for $600. Why did I go back this time? Because they were closer than their competition to where I live.\r
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Car 3:We bought a new SL 63 on a lark and needed the Passport 9500ci moved to the new vehicle. No problem I think, MCOR's web site says: \r
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""We are the ONLY local one stop shop solution for the car dealership's accessory sales and installation needs.....We also provide door-to-door service with most products installed right at the dealership. Our turn around time is second to none, and our 6 day a week service schedule has ZERO competition.""; So, I had the dealer call them to have them come to the dealership and knock it out. Would you be surprised to know that they said no? After they complained that they couldn't do it outside the dealer even offered them two bays. Then the problem was that they didn't have their tools (really? a set of screwdrivers and a wire stripper?). They also wouldn't come get either car, and were scheduling out a week. That doesn't sound ANYTHING like their description, does it?\r
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Ok, the dealer's valet and I shlepped two vehicles over to them and dropped off the old car for removal of the radar detector. No, no dollar estimate of the cost, and we can't take your payment now, but we will get it done as soon as we can. This turned out to be the next day.\r
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When they called to tell me it was done they wanted my credit card number, but we don't use one any more (to get out of debt). I offered to mail a check that would have time to get to them, be deposited, and clear the bank before they would even see me again. I also asked them to order the new interface for the detector to the Mercedes. In the mean time they would have my $2000 radar detector in trust and, besides, I had been there before. They were also expecting me to entrust a new $160,000 car to them. No problems, right? \r
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Wrong! No deal they said, although they would take cash. Ok, I reply, I will bring it when I drop off the new car and pay for it in full. Still not good enough! I had to yet again make a trip to MCOR, wasting two more hours of my time, to give them cash before they would give the old car back to the dealer. Remember the dealer? That's the one that they supposedly have a relationship with and take care of. Anyway, that was enough that I paid and took the pieces to another installer who was very happy to order the part I requested and hold it until I came for install. BTW, the one I used tells me that MCOR charged double for the removal what they would have charged me. \r
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Listen guys, if you can't order a $500 part for whatever wholesale is and salvage yourself a $3000+ deal, you have problems. If you feel that charging me double is good business, well......I guess you need the money more than I do.\r
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This place is not a discount joint, even if they act like it.\r
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Yes, it was my fault. Like the abused spouse that just can't stay away, I went back. Don't make the same mistake I did.
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