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Businiess name:
Nationwide Relocation Services
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Review by:
citysearch c.
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Review content:
Moving Order: 4652858-01 – Pick-up December 29th, 2009 – Delivery January 3rd, 2010.\r
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After learning that Nationwide was not an actual van line (like Allied or United), I had serious reservations about the move. I have been a party to many long and short distance moves and this was the first time I had worked through a facilitator to coordinate the move. Frankly, I did not believe they would represent my interests with the contracted van company as well as I could. I can’t speak about all facilitators, but Nationwide has made me a believer. Except during his vacation, my estimator, Sean Boxer, made sure I was kept current on the move’s status. The contracted van line, A-Tops, arrived to make the pick-up as scheduled. Due to logistics surrounding my new home and the start of my new job here in Knoxville, the only day that would not have required me to take off work was Sunday the 3rd. Even though Sean and the rest of the staff at Nationwide tried to assure me that everything would be done to have the shipment delivered on the 3rd, they stopped short of making a guarantee. Up until the 3rd, I had fears that the contracting van line would exercise the far end of their contracted delivery window (the delivery window was from the 2nd to the 5th). In the end my fears were unjustified; A-Tops showed up on the 3rd and made herculean efforts to get the truck into the very tight complex where my new home is located.\r
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It has been two weeks and I have now unpacked every box and inspected every piece of furniture; with the exception of two very minor furniture blemishes and one inexpensive broken glass, the move was flawless. This was probably due to the fact that almost every piece of furniture was wrapped in protective pads and extra care was given in protecting all the furniture’s glass elements. The attention given to my household goods by A-Tops was equal to or better than any move done for me in the past by the major van lines.\r
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If I have a need to move again, I will most definitely consider having Nationwide facilitate the move.
Pros: Constant communication during move, fair pricing
Cons: Did not make it clear they were not an actual van line
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