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Review content:
You would not believe the frustrations I have experienced in dealing with Homepointe. After contacting a property manager to see if there was a time a home would be shown, I was advised the property was not available yet, but I could fax my application to the office to get preapproved for this property, which I did on Dec 3. On the 4th I was contacted via email from Tammy Angeloni stating my application had been assigned to Monique for processing and to allow 2-3 business days for processing time. As of Tuesday last week, I called Monique to get an update. I was told that I was “approved” and all she was in need of was my last 2 paystubs and the rental verification from my current property management which she had faxed earlier but not received back yet. I immediately faxed her 4 recent paystubs and called my currernt property managment company t to have the rental verification faxed to Monique. I spoke to my property manager who indicated she had indeed faxed it much earlier that morning, but would send it over again, and everything on it was positive. Later that day, I received a call from another woman whose name I didn’t catch who started “drilling” me on my application and current living situation. She said Monique was working on my application, but she pulled it to take a look and wanted to ask a few questions. \r
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On Wednesday I called and spoke to Tina who said she was looking over the information she received from my current property manager and “it was not positive.” I asked what she was looking at and referring to that didn’t look positive and was told she couldn’t discuss it with me. She then continued to ask me the same questions that I had been asked on Tuesday. She suggested I call my property manager and get a copy of my rental pay ledger. She asked me if I ever had any lates or NSF’s. I told her that in the past 18 months I have rented from my current property manager, there was one recent NSF due to miscommunication between me, my credit Union and my property management office, to which was rectified on the 6th of the month, instead of the 5th, and therefore technically considered late. Tina also said my application was at that point considered “incomplete” as she was waiting for my previous property management to fax back the rental verification she requested from them. She then said she would forward all of my info to the property manager and he could take a look at the whole picture and make a decision, and I would be receiving a call soon. I called my previous property management office as soon as I got off the phone with Tina, and was told they had returned the rental verification almost an hour earlier. \r
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With all of that said, it has now been 10 days and I am still not clear as to the status of my application. I have worked in Mortgage and Real Estate for 8 years, and I was always able to pre-approve a buyer for a home purchase loan in 24 hours, yet I cannot seem to get approved to rent an $1100 home 10 days later. Homepointe should now have over a 4 year rental history for me, in addition to have verified that I have solid income, have good credit, and rent a home now which is much newer aand nicer and at a higher rent of $1395. My property management has done 2 walk-throughs during the time I have occupied my current property and have oh’d and aw’d at the condition I keep at the home. They have thanked me for being a great tenant. I have decided to withdraw my application from them after the lack of customer service I have received and figured the $30 application fee was an inexpensive lesson learned rather than getting stuck in a lease through these people. I am going to contact the owner of the property they have for rent and let him know about how Homepointe conducts their business. I highly recommend you do business elsewhere!!!!!!!!\r
Cons: poor customer service, unfriendly, very unprofessional
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