Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Randazzo, Angela, Dvm - Webster Groves Animal Hospital
|
|
Review by:
citysearch c.
|
|
Review content:
I took my dog to WGAH because they offered a package deal on tests and shots. I told them over the phone that my dog had been nauseated for a couple of days and was throwing up. When I arrived, I had to wait for 45 minutes because one of the receptionists crossed my name off the sign-in list and didn't call my name. When I was finally seen, the vet told me that my dog would have to wait two weeks to get his shots because he was nauseated and the shots might make him feel worse. No problem. But then when I went to pay, they billed me for all the tests separately, and I ended up paying more than the package deal cost. When I questioned them on this, they told me that I didn't get the package deal because my dog couldn't get his shots that day and that I would have to come back in two weeks and pay for his shots separately. This was totally insane logic. I said, ""So right now I'm paying MORE for FEWER services? Just because my dog couldn't get his shots today, I have to be billed separately and actually pay MORE for the services I received than if he were able to get his shots today?"" They said yes, and then told me I'd have to come back in two weeks and pay $50 or $60 extra to get my dog's shots. When I complained they handed me a complaint form and said it would take a week for someone to get back to me about it. This place has a totally evil corporate vibe, and I felt like my dog and I were in a factory: ""Get 'em in. Get 'em out."" Also, the receptionists are extremely rude and disorganized. I WILL NEVER RETURN TO THIS ANIMAL HOSPITAL. I've read many horror stories about this place. I warn anyone who cares about their pet not to go here.
Pros: vet and vet tech were friendly
Cons: tactless, rude, and disorganized reception staff; misleading advertising; factory feel
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|