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Businiess name:
Eskridge Lexus of Oklahoma City
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Review by:
citysearch c.
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Review content:
I know what you're thinking...taking your car to the dealership is a rip off. It probably is. Maybe I'm just a sucker for excellent customer service and easy scheduling, but even when it comes time to pay the bill here, I don't feel like I'm not getting my money's worth. For those of you who didn't follow my double negatives there...I mean to say I'm happy to hand over the dough. \r
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I love being able to hop on the internet and schedule my car service needs with ease. If a computer or smartphone isn't handy, you can call and schedule the service just as easily. The first time I did this I anticipated a long line of cars and exhaust fumes, similar to my previous experiences at Longo Toyota in El Monte, CA. To my surprise, I drove up to find my name up on a screen and a nice looking service man ready to open my door. I was ushered in to speak with my Service Consultant, who offered me a cold beverage and listened to my car complaints. He gave me an estimate, had me sign a few papers and we were out the door heading towards my loaner vehicle (which happened to be the newer version of the car I drive, nice one Lexus, always keep us wanting more). I was in and out in about 20 minutes. \r
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Since I'm a lady who doesn't know much about cars, this set up is ideal for me. When my car stops working I don't want it to interrupt my life. I don't know why my car is not working and I'm not going to pretend to understand what needs to be done to fix it. I love that Eskridge Lexus of Oklahoma City keeps me distracted enough with their bells, whistles, and loaner cars that I don't have to worry about it. If your service isn't one that warrants a loaner, the waiting area is also quite nice. There are comfy chairs, magazines aplenty and cold and warm beverages if you've a thirst. I'm sure I could pay less money going to a trusted independent auto repair shop, but I'm not sure they could match the level of convenience provided so that having a broken down car isn't such a hassle. This, to me, is worth the money..
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