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Businiess name:
Suspenders
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Review by:
citysearch c.
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Review content:
Never had worse service in a Manhattan restaurant than at one of the outdoor tales. On a beautiful summer weekend day, we stopped for a late lunch at one of the outdoor tables because the weather was so nice. Turned out to be a terrible decision. Every single table was irate with the horrible service. One guy had to ask THREE times just for a cup of coffee, they finally brought it AFTER he was finished with his brunch, 30 minutes after he'd originally asked. Another table was served lunch, then had to actually walk up to the wait station to ask for silverware, and the staff then acted annoyed. Another table complained they'd been waiting almost 40 minutes for lunch. Servers were rude, untrained, unorganized, and basically uncaring. A few times they wandered around with food asking ""is this yours?"" to all the different tables until finally someone would say yes. We all had to ask several times for the check. On top of it, the food was overpriced and they automatically add 18% gratuity to all checks (even for 2 people), so you cant even do anything about the service. Big black mark on an otherwise great day in the city.
Pros: outdoor seating
Cons: terrible service!!
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