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Businiess name:
Wine Spectator Greystone
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Review by:
citysearch c.
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Review content:
I went with a group of five last Saturday night. Our reservations were for 8pm, we arrived at 7:30pm. At 8pm we were shown to a table that was closer to the kitchen than the dining room, even as we were seated, servers were asking us to move our chairs so that they could get by. We moved as far as we could, but found that 3 of the 5 seats were under very hot, very bright lights. We asked for a manager and asked for another table. We were told that the wait would be 45 minutes. We told the manager that that would be unacceptable, if she could not do something in less time, we'd be happy to leave. She said no, she'd be able to sit us sooner, and absolutely we were not to leave. At 8:30pm I checked in with her, and once again, made it very clear that I did not want to be sitting down to dinner at 9pm. She said our table was just about ready, and for us to be patient. At 8:50 we still were not seated. \r
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Now, had the manager been honest with us, had she said it was that table or nothing until 9pm, we would have been perfectly happy to leave and eat somewhere else. At 9pm our options were significantly more limited.\r
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If you are looking for a special meal, there are better options. Especially with a group.
Pros: pretty surroundings, lovely outdoor patio for a drink
Cons: really bad customer service, the group tables are awkwardly placed and uncomfortable
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