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Businiess name:  El Ranchito
Review by:  citysearch c.
Review content: 
Horrible. For years, we used to love this place - ordered once every couple of weeks, if not more often. \r \r Don't know what happened, but they have gone straight to the bottom. Where to start? \r \r Was it the staples (yes, I said staples, as in the metal things) in two entrees a month or so ago? (I called, variation on ""sorry,"" as below, and that's it.)\r \r Was it the barbacoa, riddled with tiny shards of broken bone, nearly bringing me to seriously chip several teeth on my first bite, before I realized what was up, and chose to toss the meal rather than risk more? (I called - variation on ""sorry."")\r \r Or the messed up order every time we order from them, with sides missed, or our order misdelivered elsewhere/we got someone else's food? (""sorry."") \r \r Or bad food - hard as a brick, overcooked carne asada, or, stone cold food (must be on the end of the delivery route)? (""sorry"").\r \r Or the newest pleasure, getting charged a surcharge to use a credit card, without any news this way on any of their menus or on the website - just the order-taker saying ""sorry, bra', the owner charges now for using credit cards."" \r \r I don't know, and I guess I no longer care. Last night, we ordered for the last time. No staples, this time, just charged several $$ for sides not included, and when I called back, they said they don't offer those sides (jalapenos...jalapenos; chopped onions - crazy request, I know...)....out of morbid curiosity, I asked (1) any reason we were charged for them? (2) Any reason why the person who took my order said ""OK,"" instead of ""we don't offer those crazier-than-it-gets sides? His only explanation was again, ""sorry, bra."" This, followed up by the owner's new gift of a credit card surcharge. On a $28 order. \r \r Used to be, every other week - once or twice, twice a week. Now, staples, on-the-sly surcharges, screwed up orders, bad food. Uh, no thanks, ""'bra.' "" Pros: None. Stay away. Cons: Everything - see below

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