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Businiess name:
Republic Services
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Review by:
citysearch c.
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Review content:
they can't find my house! \r
\r
throughout my 4 year history with CSI, i haven't had many complaints. i put the waste and recycling out, and they pick it up. i pay my bill and they continue to pick stuff up.... until last june that is. formerly an isolated event that our trash or recycling would get missed, now it happens like its taking maalox... with regularity! i have fond memories of calling then. a human would answer and resolve the issue that day or the next, no big deal!\r
\r
now, for reasons known only to csi, our RECYCLING sits curbside for weeks at a time while they have 3-5 minute wait times to speak to a human, and tell me how important my call is, and tell me that my call may be recorded for quality control purposes.... NOW THAT'S FUNNY!... and then tell me that someone will come back and pick it up. \r
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since CSI has gone to an automated phone system, i cannot get ANY satisfaction at all.\r
my driveway is 310 feet long! i will not lug my recycling bins back and forth on a whim that they MIGHT actually pick it up on schedule! i'm thinking i may not pay my bill next time around, but you know... they won't call... or send flowers. they'll just keep sending bills and eventually stop coming altogether. oh wait! that wouldn't be a huge change, would it? \r
\r
why can't the guys who drive the garbage truck tell the recycling guys where i live?
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