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Businiess name:
Scotti's Italian Restaurant
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Review by:
citysearch c.
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Review content:
Went to Scotti's based on a recommendation. Soup was fantastic! Most of our party enjoyed their meal (a bit pricey $21+ a plate). Quarters were a little cramped and we sat by the door which got a little cold.\r
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The female owner was the rudest server I have ever encountered! WARNING: If you have any food allergies, do NOT trust the menu. You must explicitly state which allergies you have and specifically ask if that menu item is free of that food (regardless of what the menu says). We had someone in our party with an allergy who ordered according to the menu (apparantly this food was stated in fine print however I still have yet to find it on the online menu). The gentleman working at Scotti's tried to make it right and tried to take care of our friend. The female owner was very specific and very loud in making sure everyone in the restaurant understood that ""He"" ordered improperly and that it was his responsibility to ALWAYS alert any server of any allergies regardless of the menu. He tried to explain that he read the menu and it was not stated and she offered no support!\r
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When it was time to pay our paying member asked to speak with the manager and explained that he thought it was poor service to attempt to embarrass a customer. She again reiterated that he was wrong and should have informed her of his allergies (again loudly). She also stated rather egotistically that she ""has been doing this since she was twelve;"" she ""could run this business blindfolded;"" and that ""everyone loved her."" We informed her that we did not ""love"" her and she proceeded to tell us that she didn't care and that she ""has plenty of business."" After all that he asked for the meal to be taken off and she proceeded to tell the paying customer that if he would have let her finish she would have told him that she did.\r
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Everyone in the restaurant heard these ""conversations"" and we received many words of support, including a regular couple who informed Scotti's they would not return!
Pros: Great soup!
Cons: Customer Service!!!
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