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Businiess name:
Falls Road Animal Hospital
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Review by:
citysearch c.
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Review content:
My dog has received vet care in addition to grooming and boarding at this facility for over a year now. Progressively, the customer service has declined.
On my dogs last visit, it took about 30 min to get the appointment made because I wanted her groomed and seen for her annual on the same day. There are two different schedulers who manage this and unfortunately they were not able to talk with one another and I had to make 3 separate phone calls, first for the annual, then to the groomer and then back for the annual to confirm that it could be done.
Then on the day of her appointment she was administered two vaccines that were not discussed with me when I made the appointment and I was not notified prior to their administration, I was just billed.
When I called to discuss this with the doctor, the doctor refused to call me back and had the manager of the pet store call me instead.
When I called the manager of the vet hospital, she told me she would investigate the issue and call me back in 3 days. She did not call me back. I called back after a week went by without hearing from her.
The doctor still refused to discuss the situation with me and my complaint was handed back over the pet store manager who simply stated it was policy.
I do not think it was too much to ask why I was not notified prior to a medication being administered to my dog and wish to have the doctor discuss this with me since ultimately the care my animal receives while at the clinic is the doctors responsibility.
I think this hospital has unfortunately forgotten how to care for patients. Perhaps they are too big and too successful to remember that the dogs and their owners experience at their clinic is important. If you want to feel as if your doctor cares about you and your dog, go somewhere else.
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