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Businiess name:
Regal Restoration
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Review by:
citysearch c.
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Review content:
Regal Carpet advertises that it will offer a professional deep cleaning of 5 rooms for $88.95. This covers Berber Carpet and All Light Colored Carpets. Up to 800 Sq. ft will be cleaned and White/Off White & Soiled Areas are additional cost. My carpet did have stains, but since we were just moving in and planning to change the carpet in a few months, we simply wanted them to remove the dirt on 800 sq. ft of carpet regardless of stains. I repeat, I did not require any stain removal nor any warranty that the carpet have aesthetic improvement whatsoever. When the technician saw that he wasn't going to sell us on any additional services, he claimed that he could not do the work for the price advertised as he would get fired. It was classic Bait and Switch. Bottom line, the ad is for a service designed to get the technician into the home and then add additional services to get the cost higher including stain pre-treatment and removal. When I called them on it, they said they would honor the deal and send another tech crew out that afternoon. They never called back or sent anybody over. I called again that afternoon and they said they would have someone call. They never did. The company had no intention of performing the advertised service at the advertised price.
Pros: If you insist on the advertised price at least you won't get stuck with a bad carpet cleaning.
Cons: Bait and Switch Company.
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