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Businiess name:
Regal Restoration
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Review by:
citysearch c.
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Review content:
Bait and Switch company. \r
Make sure you read their B.B.B. Profile. They have many complaints against them. Whoever voted a 7 was LYING.\r
\r
Company gave me a price over the phone for someone to come and use a truck mounted machine. The man came late, and said that he could NOT use the truck mount because the cord was too short. He said he'd have to come back the next day, bring another man and use a handheld machine. Because of this, the price would go up by $50.00. He came late again the next day, with no handhelds and no other man...proceeded to use the truck mount which I was initially quoted for, took 10 minutes, and then CHARGED ME FOR THE WORK HE SAID WOULD REQUIRE TWO MEN AND A HANDHELD MACHINE. \r
While he was there, he did not move ANY furniture. He asked me to move all the chairs. Then he sat outside for 20 minutes on his cell phone. He was ALREADY late! I did not complain to him because i did not want him to do a shotty job. But he did so anyways. It took him 10 minutes to do TWO rooms and he charged me what he would have charged if he had used a handheld and brought another man. I signed off on the sheet thinking he was only charging me for the truck mount, but later that evening, i noticed that the price was 140.00, NOT 90.00.\r
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I spoke with the owner ""Danny Forster"" who told me that he would call me back when the man who did the work showed up at the office. But I have not heard from him since that day - one week ago and he JUST charged my credit card. \r
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Why would the man have to come back the next day to perform the services he could have performed the day BEFORE?? \r
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BAIT AND SWITCH!
Pros: The own a truck.
Cons: They dont know how to use it.
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