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Businiess name:
Roto-Rooter Plumbing & Water Cleanup
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Review by:
citysearch c.
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Review content:
I had two issues that needed attention, and Roto-Rooter was near the top of the list of Indianapolis plumbers. Now I know why.
Tristan (tech #1373) came by first to take a look at my two issues: backed up water in the dishwasher and a crackling noise in the water heater. He very thoroughly explained what was going on with my water heater and said that it probably had a year at most left of life. He put together an estimate on what the cost could be to replace it through Roto-Rooter but never pressured me to commit to the repairs.
Tristan next took a look at the dishwasher situation. Originally, he thought that it was a drainage issue. When it turned out that it wasn't, he didn't charge me anything for the diagnosis and even helped me re-assemble my dishwasher.
There was no doubt in my mind that I could trust Tristan and Roto-Rooter with the installation of a replacement water heater and dishwasher. Tristan said that he and Craig (tech # 2231) could have replacements installed the next day.
The next day Tristan came by early to make some quick measurements. An hour later he came back with Craig, and within 3 hours after that both the new water heater and dishwasher were carefully and thoroughly installed and tested.
Tristan and Craig cleaned up after themselves and even went as far to replace some air conditioning condensate pipes that they nicked during the installation for free. A couple of days later, Tristan gave me a follow up call to make sure that everything was cooperating and assured me that if any issues cropped up, he and Craig would be back out to fix them.
That kind of quality of customer service goes a long way, in my book. I don't expect to see Tristan and Craig again for this issue, but I know that if I have any plumbing and draining issues in the future, these guys (and Roto-Rooter) are the ones I'm calling.
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