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Businiess name:
Caleb Car Lockout Service
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Review by:
citysearch c.
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Review content:
It was the night before a blizzard, and I had to get from NJ to NYC really early the next morning to go to work, so rather than attempting to clear snow from my car at 4:30 in the morning and driving in, I called Eastern to schedule a pickup. I was concerned about whether their drivers would be working given the forecast, but the dispatcher I spoke with didn't seem to think there would be any problems. I asked if someone would call me if they were unable to make it, but he assured me that they'd be there. So I got up early the next morning, bundled up and waded through knee-deep snow to the curb, where I proceeded to wait for half an hour in blisteringly cold winds for a car that never came. I tried calling several times to see what was going on, but the phone kept ringing, and no one answered. Highly unprofessional! It would seem that common courtesy would dictate that Eastern would call its customers to give them advance notice if scheduled pickups will not be able to be fulfilled. That way, I would have made other arrangements to get to work. At the very least -- there should be a voicemail for callers and a notice on Eastern's website notifying people that all trips are canceled due to inclement weather. How was I supposed to know?? I will not be using Eastern again, and I'll advise everyone I know to avoid it as well.
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