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Businiess name:
Taubs Floor Covering
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Review by:
citysearch c.
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Review content:
I rarely write reviews but the experience I had with this place merits so much more than a bad review. And I gave one star because I coouldn't just not give none which is what wanted. Clearly the previously posted reviews are beyond fake and I'm sure it's the staff that wrote it themselves. For starters they promised to start within two weeks of our 50% deposit payment and did not start until a month and a half after. They claimed the product wasn't available but if not for my constant follow up we would've never known because no one bothered to contact us and provide an update until my calls became routine. \r
They subcontract the work, so as soon as the installers came we knew we got ripped off and could've gotten the job for less money had we not had to pay two different vendors for the same work. \r
When the installers (who by the way did not speak any English) showed up they said the would not remove the moulding to install the floor (even though it was in the contract) because ""it was too much work"". They promised to install quarter round moulding which would cover the gap between the moulding and the floor. This sounded like a good idea BUT they wanted to charge me an additional $100 for this... even though it was their idea because they REFUSED to do what was originally in the contract. \r
Upon finding out that one of the staircases in my apartment was metal not wood (which they were supposed to stain and polyurethane) they wanted an additional $950 to complete that work. When we refused because we knew we could get it elsewhere for a better price, they credited the price BUT refused to remove carpet from the staircases. Although again, it was in the contract. ""Nick"" stated that they were only removing the carpet from where they were installing the floor.... how they were sanding and staining the steps with the carpet on is still beyond me. When I questioned it more, since again it was IN THE CONTRACT he was dismissive and brushed me off the phone, telling me I had to now speak to Joe.\r
Nick and Joe clearly haven't mastered communicating with one another and always give the ""it wasn't me you spoke to so I don't know"" song and dance.\r
After spending 3K to have floors done in our apartment I'm truly disgusted at how the process went and even after a month and half of frustration and disaray of our apartment (since the start of the job) all we got was ""I'm sorry there's nothing else I can say or do, what do you want me to do?"". \r
Even if after it's complete (because it still isn't) it improves the look of our place, we will regret having given this DUMP even five cents of our hard earned money. All they did was nickel and dime us. I felt like I was buying a used car from a seedy car sales place and not floors from a reputable place of business. It's just plain sad how some people do (or claim to) do business. GO ELSEWHERE!!!! \r
Signed, The Romeros (signing my name because I was very honest with my displeasure with them and have no gripes about them knowing how horrible they treated us and how dissatisfied we are with their treatment)
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