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Businiess name:
Triangle Tropical Fish
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Review by:
citysearch c.
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Review content:
I recently went to Triangle Tropical Fish and had the worst experience. I highly suggest you choose another store to accomodate your aquarist needs. The older women that is the store owner has the worst ethics when it comes to doing business. I tried to return a $200+ protein skimmer two days after I bought it and was denied a full refund. I bought this skimmer only after consulting with one of the store employees who assured me that I could use it after I told them about my tank set up. I took the skimmer home and rinsed it (step one in the directions). When I got further down the instructions I was surprised to find out I couldn't use this skimmer at all. When I tried to return it, the store owner said that that I could only get a 75% refund because it was used. I told her I only rinsed it and never hooked it up. She reiterated, ""it's used"" I told her the only reason I bought this skimmer was because her employee assured me I could use it. She stated again, ""It was used "" and that 75% is all I would get back. I thought this to be ridiculous since I only rinsed it in water and that I bought it because they recommended it. I asked to see the refund policy. She stated, ""I don't have to have one"". At this point I was feed up and walked out. What is apparent is her acumen for business is below poor and she does not care for her customers. Triangle Tropical Fish has lost a new customer. All I wanted was a refund or the opportunity to swap out for a skimmer for one that would work with my set up. Save your self some money, time and fustration and go to a store that has employees that are knowledgeable about their products and value the customers.
Pros: Not sure there are any
Cons: Business ethics are Horrendous
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