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Businiess name:
Main Luggage Svc & Repair
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Review by:
citysearch c.
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Review content:
first of all, i want to say how glad i am that i wasn't turned off by some of the petty reviews posted here regarding warranty work... this place is such a rare find in a day and age where small businesses are being pushed out of business and services like this can't be found any more. \r
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they repaired my favorite suitcase that is irreplaceable because it is older and they don't make 'em like this any more. when the retractable handle broke, i figured i was out of luck :( the manufacturer service center wouldn't even respond to my inquiries about getting it repaired. lucky for me i found this shop on google - the only one of it's kind in the bay area! they did a GREAT job of fixing my suitcase! and even used original parts (very important for vintage items).\r
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they were VERY friendly and helpful! and although they were very busy and did not call me with an estimate the day promised, they were not annoyed when i called them to inquire on the status - in fact, they thanked me for following up, and had my bag ready to pick up later the SAME DAY! \r
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so to all the warranty whiners on here, i just have to say you need to LEARN TO APPRECIATE A GOOD THING... most warranties require that you SHIP your luggage at your own expense (which ain't cheap! and is certainly more than twelve bucks) and wait weeks, or months, to get it back. here we have a LOCAL, convenient, affordable, shop to do this hard-to-find work for us... \r
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it saves you money, hassle, and time for warranty work (and allows you to keep old favorite luggage, purses, and the like rather than paying top dollar for new cheaply-made replacements). so stop bitching about a measly $12 warranty work fee!!! people deserve to get paid for the work they do and this kind of workmanship is worth a whole lot more than $12... \r
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this place is FANTASTIC :)
Pros: quality work, convenient hours and location, friendly service :)
Cons: none!
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