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Businiess name:
Daily Grill
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Review by:
citysearch c.
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Review content:
To celebrate getting a new job, my friend took me out to the Daily Grill in Irvine on 2/28/07 at 7pm. Like the one in downtown Los Angeles, the food was great! However, when my friend ordered a Guiness beer, it was flat - absolutely no foam and tasted awful. So she asked for a new one (only had one sip of the 1st beer). The waiter said, ""are you sure it's flat?!"" My friend said ""yes"". Then to my surprise the manager of the restaurant came by (I'm sure after the server complained to the manager) and asked, ""well, how do YOU pour your beer at home? you see, the way you poor a beer is important to the taste of the beer."" I told the manager that my friend is a bartender so she knows the difference between good or bad beers. My friend said, ""I understand that restaurants can get batches of bad beer so it is understandable."" Manager said, ""99% of the beers we get are good batches. I'll get you another drink (if the 2nd one is flat), but I guess I'll have to test (drink) all the beers to make sure we have a good batch."" Considering my friend and I used to work in restaurants for 5+ years, we know how to treat our customers, with R-E-S-P-E-C-T. They still charged us for 2 beers (my friend only had a sip of the 1st beer)! For 2 people (and deciding to skip dessert since that incident), our bill came out to about $86.xx. It's not like we order one entree and shared it. After we had a How-To-Pour-And-Drink-A-Beer 101 crash course from the mid to late 20s male manager and with the server questioning us too, my friend gave absolutely NO tip. That manager should not be in the service industry. He definitely spoiled the night for me, my friend, and the server, who received no tip at all.
Pros: Food
Cons: Lack of service and respect from the server/manager
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