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Review content:
First we do not work there ( as one of the negative reviewers had claimed they did ) and this review is based on our first time experience with ""Carson Tahoe Veterinary Hospital- carson city nv. On Saturday night , may 21 2011 8pm, our pet (dog) nikki 13yrs of age all of a sudden was experiencing- balance- walking difficulties, tilted head movement- one eye
occilating back & forth ,falling down & vomiting. As we became more scared on what was going on thinking she hurt her hind leg while playing soccer in the backyard and maybe some nerve was pinched or her hip out of joint, we called our vets EMERGENCY AFTER HOURS PHONE NUMBER which had an outdated message with incorrect instructions and NO information as where to go after hours, ( they have since corrected this MIS information after hearing the message that i tape recorded so they could hear for themselves what a frantic pet owner hears in a medical emergency )
very frantically we had to go on the internet for emergency vets, one was 40 miles away in reno and CTH was 10 minutes away but reading the awful reviews that were posted , we were torn on where to take her1 we had to get to a vet hospital FAST !
We are both handicaped ourselves and can not drive far so we went to CTH & took our chance.
The many reviews being negative, we became VERY CONCERENED! some of the reviews said things like 1. cold staff- doctor does not take time to talk with you- money hungery etc. LET ME TELL ANYONE WHO WANTS TO BELIEVE REVIEWS, DON'T BELIEVE EVERYTHING YOU READ, HOWEVER YOU CAN BELIEVE OUR REVIEW !! THIS IS MY REVIEW NOW OF CTH, AS SOON AS WE WALKED IN IT'S 9PM NOW
"" 'THE STAFF WAS KIND CARING, WE WENT IN AND TALKED WITH THE DOCTOR HEILLERMAN HE ANSWER OUR CONCERNS & EXPLAINED HIS FINDINGS OF OUR PET, NO RUSHING, NO COLDNESS ,JUST A CARING PLACE WE HAD TO LEAVE HER WHEN WE WERE GOING OVER THE PAPER WORK, EVERYTHING WAS EXPLAINED TO US UP FRONT, AT CHECK OUT YOU ARE GIVEN PAPER WORK TO SIGN THAT LETS THE PET OWNER CHOOSE THE FINANCIAL LIMITS THEY WANT FOR THE CARE OF THEIR PET ! WE WERE ABLE TO CALL ANYTIME OF THE NIGHT AND ASK HOW SHE WAS DOING AND TALKED WITH A DOCTOR EACH TIME, WHO EXPLAINED HIS FINDINGS AND THE BEST WAY TO SUCCESSFULLY TREAT THE MEDICAL PROBLEMS. SHE HAD TO STAY OVER NIGHT A SECOND NIGHT & THE DOCTOR SAID SHE ATE ON HER OWN AND WALKED ON HER OWN. WE WERE SHOWN WHAT THEY WERE GOING TO DO FOR HER UP FRONT AND KNOW WHAT WE WERE PAYING FOR & WHY., I LIKE THAT! WE WERE ABLE TO PICK HER UP MONDAY MORNING , WE TALKED WITH THE DOCTOR SWANN WHO WAS ANOTHER KIND CARING BUBBLY DOCTOR. THE STAFF WAS EXCELLENT, THEY BROUGHT NIKKI OUT OUR HEARTS WERE HAPPY THAT THE NEGATIVE REVIEWS WERE NOT WHAT WE EXPERIENCED.THE DOCTORS & STAFF ARE VERY UNDERSTANDING & CARING AND WHEN YOU ARE IN A STRESSFUL EMERGENCY SITUATION AND YOUR PET NEEDS HELP FAST, READING THESE NEGATIVE REVIEWS WHICH I FIND DIFFICULT TO BELIEVE,& IT MAKES IT HARD TO LEAVE YOUR PET WHILE YOU GO HOME & HOPE & PRAY THAT THEY ARE NOT TRUE. ! WE ARE SO GRATEFUL FOR CARSON TAHOE VETERINARY BEING THERE 24/7 AND BEING KIND AND CARING ! I HAVE NO PROBLEM HAVING TO LEAVE MY PET THERE AND THEY DID NOT DO TESTS JUST FOR MONEY, THEY COULD OF DONE AN EXPENSIVE MRI AND CT SCAN AND CHARGE US BUT THEY DID NOT, THE DOCTOR SAYS IT WAS NOT NEEDED. VETS ARE EXPENSIVE JUST LIKE PEOPLE DOCTORS, NOT CHEAP. WHEN I PAID THE SECOND DAYS STAY, I WAS PLEASANTLY SURPRISED IT WAS A LOT LESS THAN I THOUGHT IT WOULD BE .
VERY HAPPY PET OWNER
LINDA
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