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Businiess name:
Charles Classy Cars
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Review by:
citysearch c.
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Review content:
Our introduction to Classy Cars was when we contracted and prepaid ten days in advance for a sedan and driver to meet and greet our very elderly parents at LAX on at 4:45PM in the terminal baggage area and drive them 45 miles to our home for the Holiday.\r
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We were finally called by our parents at 5:40PM, an hour after scheduled pickup, and told that the driver was a no-show. At 6:10PM, after repeatedly trying, we still had no contact from Classy Cars. But the real panic was that we could not reach anybody associated with Classy Cars because the primary contact number voicemail box was full, the contract backup number did not seem to ring or pick up at all, and the phone number X from our Caller ID records picked up with a fax signal. We tried repeatedly for quite awhile before we gave up; not knowing if Classy Cars was a simple scam, whether we were in the Twilight Zone, or what our very elderly parents were to do with no cell phone and no ride.\r
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The following afternoon, on a whim, we again called the primary number, which was immediately answered by a real person. When we explained our experiences, this person seemed to be completely unaware of the problem and seemed little interested in any explanations other than some questionably vague excuses and telling us of his embarrassment. His explanation for the no-show driver was that he presumed (but could not confirm) that our sedan must have been the one that was stuck in traffic for four hours and never made it to pick-up (we never could find any evidence of a four-hour traffic jam). He also explained that his assistant must have left for the Holiday so quickly that she forgot to switch the phone over from fax to voicemail, but never explained why the other two numbers were also inoperable. He had no idea why we never got a call from the driver. We have no evidence that we were ever assigned to any driver, with no contact from the driver before or since. Still waiting for answers and refund.\r
Pros: Easy to Make Prepaid Reservations
Cons: Unpredictable Performance
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