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Review content:
I moved to Maryland about a year ago and as a 20something, single female was concerned about finding a trustworthy mechanic. After reading seriously concerning reviews online, started asking around, and heard about European Sport Garage through the recommendation of a coworker who had been taking his car there for years. I have now experienced everything from simple oil changes and diagnostic work to regular maintenance and my car shutting off in the middle of a highway after having gas stolen and my tank being filled with water. Each and every time I have had nothing short of perfect service. The staff are polite and respectful whether I'm making an appointment over the phone or physically in the shop. Steve, the main mechanic, personally handles the service calls, explaining things to me in a way that I can understand without being condescending or making me feel as if I'm being duped - again as a 20 something, single female, that alone shows character. Oil changes are completed within 30 minutes so if I decide to wait my entire morning isn't lost. Diagnostic work is done quickly but thoroughly - my temperature gauge was telling me my car was seemingly overheating, took it in for a check and when he could have easily said something was wrong and charged me for work that didn't need to be done, he was honest and said everything looked fine, to keep an eye on it, and let him know if it keeps happening. Check engine light came on, my car is an 04 with 100K on it so I wasn't surprised - they not only found the computer based issue but also went beyond that and did an internal check which found my main drive belt to be missing a section (thus preventing a more serious issue). After having my gas kindly ""replaced"" with water, they worked with me and my insurance company, getting my car back to me by the end of Tuesday, the second day, regardless of it being an unexpected item Monday morning. When the replacement fuel pump was faulty and left me stranded almost two hours from the garage, once hearing from the AAA shop that is was a fuel pump issue, they handled getting it towed back to European, getting the manufacturer to provide a new part, and the labor at no charge to me. Regardless of having the part already in the shop or needing to order one, they will work to get your car back to you in a shorter amount of time than you could have hoped. Steve, the other mechanics, and staff at European are professional, honest, trustworthy, and reliable. I am incredibly thankful to have found such a wonderful mechanic on my first try and would highly recommend you take your car to this shop. If you're within driving distance of Laurel, MD - you have no reason not to!
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