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Businiess name:
Eyemart Express
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Review by:
citysearch c.
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Review content:
Bait & Switch. 1 complete pair -just ordinary frames with lined bifocal lenses- plus one lens only -in my own frame- cost me over $400 bucks and took 3 weeks to get. No one hour service here. The exam was separate. I was shocked when they told me the price and they did not even help to lower the price or explain, when I asked why they just shrugged. Unfortunately, I paid it since I had spent so much time there, had to wait forever for service. When I finally got the glasses, they were wrong. I could not see. I asked for a refund and they said they do not give refunds. Also, when I asked them to go over my pricing, they added $50 on the 1st pair and $30 on the second for a lens warranty that I did not request. I told them they had a free warranty and they said it was for the frame only, that I had to pay the warranty for the lenses. There was no choice. I protested. They failed to ask me if I wanted it. I asked for the $80 refund and they refused. When I told them I could not see, they told me I needed to see the doctor. As for the exam, it was the usual, nothing exceptional, but the doctor did seem like a nice guy. He said he ""retired"" to Birmingham. I was actually expecting to see Dr. McDowell who my friend saw a few months ago and highly recommended because she had diagnosed a serious eye infection and treated her eyes. Dr.McDowell was not there and they did not even tell me when I signed in. I will not be going back. I do not recommend this place to anyone. To expensive, too many lies and no answers. Show less
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