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Businiess name:
Richfield Bloomington Honda
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Review by:
citysearch c.
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Review content:
I had my Honda towed there after it broke down a couple blocks away. I was told they'd call me before doing any work, but there might be a $120 if they needed to do a couple hours of work to diagnose the problem - I was confident this wouldn't be necessary since I told them the starter wasn't working (it's not rocket science). I showed them the inspection report I had for the car when I was at a different dealer for an oil change the week before. They even used it to type my information in the computer.
Long story short, they called after 20 minutes with an astronomically high repair quote, so I called my regular dealer and two local (non-dealer shops) for quotes. The other dealer was $150 less! I called RBH back and was told they weren't including the $120 diagnostic fee. I told him if that was the case I would take my car elsewhere than pay for a diagnostic fee. Then they tell me I already owe them that. I brought up the earlier ""two hours of work"" comment and was told that price was for 1 hour. Then I said you called me after 20 minutes - it didn't take an hour. He said his tech went back outside - in JANUARY, in MINNESOTA - for the other 40 minutes afterward to finish (diagnosing a bad starter takes maybe 10 minutes). Needless to say, I was being fed a bunch of BS. I told him not to touch my car, that I'd have another company come get it.
He called back and offered a 10% discount because I seemed upset. At this point, it made financial sense to stay there, even with the ridiculous initial quote. At the checkout, I was given a NEW inspection report along with quotes to fix everything. So, I got to pay them to re-inspect the car I had told them and SHOWED them was inspected 7 days before.
They're crooks in my opinion and I will never be going back there.
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