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Businiess name:
San Francisco Coin Laundry Co
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Review by:
citysearch c.
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Review content:
I was a steady customer of this Laundromat for over 10 years. But in February, 2010 they ruined/lost $265.00 worth of my laundry and refused to fully reimburse me for it. They also charged me $40 for the wash without reducing the price. \r
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Although it cost me more than $200 to replace these lost/ruined items, the Laundry offered only $60, saying they refused to reimburse for more than that. \r
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I threatened the owner, Irena Cortez, with small claims court. She said that if I showed her the ruined clothing at the Laundromat she would reimburse me. When we met she quickly said, ""IF we ruined your laundry"" when the bleach-stained shirts/pants were in full view. She refused to fully reimburse me. So I reclaimed my ruined laundry and left.\r
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I filed a lawsuit against her in small claims court on April 14.\r
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I met her in court on June 21--and was improperly served with a false counter-claim: That I owed her $2,500 because (1) I had made an ""invalid"" claim; (2) she had tried to settle it out of court three times; and (3) she felt I owed her for ""time lost for work and transportation costs.""\r
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I asked for a postponement and a second date was set. \r
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I faced off again with Irena Cortez in small claims court on June 21. To her dismay, she had to withdraw her false counter-claim against me because it had been improperly served. \r
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She denied they even used bleach--when ""bleach"" was written on several receipts. She denied that the clothing had been ruined in HER Laundromat. She said they COULDN'T have lost/ruined my laundry because NO ONE HAD MADE SUCH A CLAIM BEFORE. (The judge pointed out: ""Someone is making it now."")\r
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Finally Cortez admitted that SOME of the laundry HAD been ruined by bleach. \r
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The judge listened to her evasions and arrogance (at one point she even started to argue with him). Then he ruled against her. Stunned, she left court in a huff.\r
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AVOID THIS LAUNDROMAT! If they ruin/lose your laundry, be prepared to sue in small claims court, because they won’t behave responsibly otherwise. They offer only a bare minimum as compensation.. \r
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AND IF YOU DARE TO TAKE THEM TO SMALL CLAIMS COURT, BE PREPARED FOR THEM TO FILE A FRIVOLOUS, VINDICTIVE SUIT AGAINST YOU IN RETURN.
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