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Businiess name:
Wedding Day Diamonds
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Review by:
citysearch c.
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Review content:
Outstanding customer service!!! My husband and I went in to the Burnsville Wedding Day store just looking for ideas on how to have my diamond from my original wedding set removed and placed in a whole new wedding set. I had no idea what I even wanted. I felt so overwhelmed. Melissa greeted us and showed us several different options to narrow down what I liked. She was very knowledgeable and didn't pressure us. The set that I decided on came in a round setting, but my diamond was a marquise. Melissa called the designer to see if they could customize the setting to fit my diamond. They said they could. I was very nervous about ordering a ring set without actually seeing what it would look like. \r
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When my ring came in, I was not happy with how the band fit with the engagement ring. It was not what I expected. When I went back to the store to discuss my concerns, I thought I would have a hassle on my hands. That is not what happened at all. They understood my concerns and wanted to make sure I was happy. Everyone at the store was so great and helped me with ideas on how to make it better !! Ultimately, the designer remade a new band for my set that I am now very happy with. \r
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I am so impressed with the level of customer service that I received from everyone. It is so hard to find that anywhere anymore. Thank you so much Melissa and everyone else at Wedding Day in Burnsville!!! You are fantastic!!\r
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Angie
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