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Review content:
I called carpet dry clean today at 4pm, after my potty training 2 year old exploded 4 days worth of poop onto my living room. After I had cleaned as much as I could, a technician was at my house at 5pm. Miguel Polo was amazing. First, he said he shouldn't clean, because it hadn't been dry for 24 hours. He did pretreat the stains, at no extra cost, and is coming back tomorrow. The only time I had was early morning, and he agreed to come to my house at 6am. There is no extra charge to me. He went above and beyond to help me. I am blown away with the level of customer service. I bought their ""bucket"" to clean my couch, and I am impressed with how well it cleaned. I am looking forward to a complete cleaning tomorrow!\r
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EDIT: Miguel just left. I cannot believe how clean my carpet is! We've been having it steam cleaned for years, and each time they left, the carpet looked a little more worn, and there were spots that were still there. I assumed they'd never come up. Every single spot came up, the old ones, the new ones, the cat vomit ones, Dr Pepper ones, everything. My carpet looks brand new. He went above and beyond (again), making sure the furniture was exactly like I wanted it, even vacuuming a bit around the room to get the stray ""snow"". We were planning on having to buy new carpet within a year, and after his cleaning, I think we can wait a good while. He was even on time, which is extremely impressive at 6 am, and friendly, courteous, professional, everything. Everything about my experience exceeded my expectations, and I am looking forward to having my whole house cleaned!
Pros: friendly, dedicated technicians
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