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Businiess name:
Bridal Boutique Of Raleigh
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Review by:
citysearch c.
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Review content:
This is the first time I've felt compelled to post a negative review for any place of business, however my experience at the Bridal Boutique of Raleigh was utterly disappointing. I visited the store to order a veil and several bridesmaids dresses. \r
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Veil... the item received was a poor imitation of the veil that I had ordered and paid for less than two weeks earlier. Luckily I had taken a picture while trying it on (since the floor sample was now missing). Nonetheless, Manu requested I pay more for the changes since it would require more tulle. I politely pointed out that this was the store's mistake. After discussion, Manu conceded. Two weeks later, I picked up the final product and it still was not what I had originally ordered. When I pointed this out, the staff had no interest in rectifying the situation, thus I opted to simply write it off ($200) and purchased another veil elsewhere.\r
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Bridesmaids Dresses? I was told that bridesmaids' info needed to be in by a certain date (approx 16wks b4 wed date) to ensure on time arrival without rush shipping. I called in the last bridesmaid's info 2 days before the cited date and the salesperson even stated how glad she was I got it in time. Three days later, Manu called stating that all dresses needed rush shipping. I questioned why since all information was provided 'in time', she stated that she doesn't place orders every day and when she called (3 days later), rush shipping was needed. I pointed out store error in waiting 3 days, but to no avail. I then called the manufacturer who reluctantly informed me dresses could still be ordered w/o rush. Fed up, I called Manu, stated what I discovered and requested no order be placed as I?d be taking my business elsewhere. She told me this was not possible as she'd already charged the cards and wouldn't provide refunds. Much discussion ensued and we ended up placing the order with the ?hope? they?d come in time. They arrived 6 weeks before my wedding. Nuff said.\r
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