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Businiess name:
Orsay
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Review by:
citysearch c.
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Review content:
Sunday, my husband and I made reservations for brunch. Upon arrival, the hostess welcomed us and was leading us to our table, when an older couple came up behind us and the woman started hitting my husband in the back with her menu and began yelling at the hostess ""that is our table, we want that table, you are taking them to our table"". The hostess looked extremely embarassed and went to see if there were 2 tables available. There weren't so the Maitre D began speaking to her in French telling her to put us at a table inside and let the older couple sit outside (hesurmised that we would make less trouble/scene). We sat down and ate and didn't not say a word but were hurt and embarassed. \r
At the end of our meal (we tipped our waitress very well, it wasn't her fault), the hostess asked my husband how our meal was and he said; ""you know how it was"" and she acknowleged him apologizing over and over saying that it was not right. She then got the Maitre D and he came over and said; ""I understand there is a problem?"" and we both said you know very well what the problem is because you chose not to honor our reservation (the other couple did NOT have a reservation) and you seated us in a less desirable seat when we were being led to our original seats. He, too, acknowleged that this had happened. I said that good will would have gone a long way, couldn't they have at the very least compted us a drink or an appetizer? He then accused me of screaming, which I was not and started making excuses and not having the decency to say he was sorry.\r
This is my 4th try at this restaurant and we have had only one incident free meal. We will not be returning.
Pros: good calamari, good wait staff
Cons: rude maitre d
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