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Businiess name:
Thai Chili
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Review by:
citysearch c.
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Review content:
My girlfriend and I love Thai food and Thai Chili is always listed on top of our lists particularly when we have any occasion to celebrate. Sadly, our last entire experience was a disappointment. Being in the restaurant on a late Sunday night, we expected better service. Our server, however, seemed to have no interest in taking care of us. No one greeted us as we entered and no one smiled, there was no rapport apparent among the servers, and our server, who never introduced himself made us feel kind of stupid with his flat affect as we attempted to be friendly customers. His vibe was like ""just place your order & eat your food 'cause I could care less."" By the time after we finished ordering, we were still water-less. What made us decide not to come back was when the server handed the bill added with 15% gratuity to my friend. That was such an embarrassment to me as the host, especially since we we were only 4 people. It made me seem like a person without any proper guide of tipping. I was wondering if the gratuity was added because of of our race or simply because of the risk of not getting the decent tip. When I finally confronted him, he didn't even care and all his reply was either yes or no. The thing I want to ask the management: is it a policy of the restaurant to add 15%gratuity to every table without any prior notification? Beware of their service!!!\r
\r
Pros: food
Cons: Low quality service, rude service
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