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Businiess name:
Thai Chili
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Review by:
citysearch c.
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Review content:
While I am writing this comment, I do still feel bad about the meal just delivered to my door tonight. My family has been a loyal customer of Thai Chili for about four years and there is no doubt that the food is top notch. We could be categorized one of regular customers for pick up and delivery, and never had any problem before until tonight. The person on the phone (I can?t tell exactly whether is a man or a woman) couldn?t get what I meant to order, everything just seem complicated to him/her. Besides, I was completely bothered that he/she kept putting me on hold. It seemed like it?s a busy night for them, and he/she just couldn?t focus on taking my order. Finally my order was taken, but by the time I got my meal and opened it, it was A TOTAL MESS!!! That person hardly got my order correctly which never happen before when I placed orders. My order might be little bit complicated, but when I placed orders before, the lady who used to answer the phone always gets it right. Tonight, I was really upset and felt bad that we had to trash all the meal and went out for fast food instead. I called Thai Chili to speak with the manager and was told that the manager was off on Sunday. It was a complete disaster; they shouldn?t hire a person that could not understand customer?s need. Honestly, I don?t think we?ll ever order again from Thai Chili.
Pros: food
Cons: awful service
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