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Businiess name:
Newcomb & Co Svc
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Review by:
citysearch c.
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Review content:
I had Newcomb and Company come out to my house to diagnose my problem of my AC running, but not cooling. They went out back to look at my unit and immediately told me that some part on it was no longer the industry standard and that if it turned out to be the part that was faulty, they would not be able to replace that part and would instead have to replace the whole unit (it's only 5 years old). But not to worry they said, the government is offering tax credits for the purchase of new HVAC systems! So right off the bat they are trying to put in my head the idea of a whole new system before they even diagnose the problem. \r
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They said there was 0 refrigerant in the system, which may or may not have been true... anyway they added some in order to do a leak check, but they claim they did not find the leak. So the options they offered me were to try a chemical stop-leak for $480, or do a fancy diagnostic for $600 to find the leak (which is still just a diagnostic), or a totally new unit. \r
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Instead of doing any of these things, I called a different company. They came out and the first thing they noticed is that ""somebody"" had incorrectly replaced the outdoor service control switch, so that the unit would not have even come on the next time I had tried to run it. Interesting. Further interesting is that the second company immediately found that the service valves were leaking. They sealed the caps for a nice cheap price. \r
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So- you do the math. Dishonest? Incompetent? Either way I'm out the $95 service fee.
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