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Businiess name:
24 Hour Fitness
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Review by:
citysearch c.
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Review content:
Wow...where do I start.\r
First I always pay cash for all my bills but you cant do that at 24 so I authorized for my monthly payment of about 26 dollars to come out of my account. I had heard of friends having problems with being charged wrong so when I signed up I the lady said rarely things like that happen. So I did it...and for the past two months in a row ive been charged almost 60 on my card a month. I got many different answers from the employees about when the money would be back on my card. I was not very happy about this happening twice, especially on the second occasion because I needed the money that was not supposed to be taken out to pay a cell phone bill. I was late on that because of their mistake. When I went in to talk to the manager he smiled while I was complaining...I left pissed and had to go to work. I called the next day and asked what he was gonna do about me being late on my bill. He goes "" well what do you want what do you want!"" um as a manager you should already have some options to help satisfy your customer. horrible customer service there. I told him I wanted a couple months comp. he gave me that at least. Now tonight I about lost it when I got on the stairs ipod and cell phone in hand....i did not even turn on the machine and it started going at full speed!!! thank god my sister was on the next one to grab it. I almost fell off. I went up to tell them that machine was OUT OF ORDER COMPLETELY and the guy said okay well put a sign on it. I was still talking to him and he ignored me to help another customer. everyone there is rude. I do not recommend going here. after my comp membership I am finding another gym.
Pros: open all night?
Cons: broken machines, non authorized charges to my debit card
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