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Businiess name:
Eurofix of Nashville
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Review by:
citysearch c.
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Review content:
The last couple of times I've gone to Euro-Fix of Nashville I must admit left me a little frustrated. The staff is polite and Aaron is a really good guy, but I think the business and professional end needs to be tightened up, especially when your're dealing with higher end cars and the customers that are spending good money for the upkeep of those cars.
My first frustration happened when I called ahead to make an appointment to have a handful of small things done. When I went in, they had no idea why I was there. It was like I'd never had a conversation with them before coming in. I had to explain everything I wanted done again. Why call ahead for an appointment if they're not going to take the time to make notes?
My second frustration happened when I called ahead another time to make an appointment to have a special headlamp installed. I knew the bulb needed to be ordered. I was told the appointment would take an hour and that they'd make sure they had the correct bulb in stock. When I went in, I waited for about an hour before they came out to tell me they didn't have the specific bulb in stock. Why had I been forced to wait for an hour if they didn't have the bulb in stock? I couldn't believe it, right then they almost lost me as a customer. However, they did make good when they offered me a rental car and promised to have my car ready the following day. But I was still inconvenienced by having to come back in on a Saturday to pick up my car, when it could have been taken care of the day before.
So, in the end, I'm left unsure whether I'll use their services again. I'd really like to say I would, because they're good people and I have been satisfied and have referred them to friends in the past. However, if simple frustrations keep occurring every time I go there, then I doubt I'll be using them in the future.
Jon Billington
RESPONSE FROM Euro-Fix of Nashville:
Both visits were at times when the service writer that had handled him was out to lunch. So it did make us look poor. But we have added more service writers since then at the front counter to help increase the customer service. Our goal for every customer is a stress free experience that really brings value and convenience to the customer. That ultimately takes the "Pain" out of auto repair.
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