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Businiess name:
Treehouse Restaurant and Pub
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Review by:
citysearch c.
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Review content:
I have been to Treehouse several times and decided that I will not be going back. I ordered the Fish n Chips last night and when it arrived the fish looked like it wasn't cooked all the way however there was dim lighting so it was hard to tell. It tasted sufficiently cooked but I just decided not to eat after a few bites due the texture as well. The Fries were soggy and bland as well as the fish. The company I was with also said the the fish tacos were not as good as they used to be. \r
So.....When the server came to collect our plates she noticed we hadn't eaten mush at all and asked, ""was the food not to our liking?"" I mentioned that I thought it seemed a little undercooked and lost my appetite and that she could take the food away. I never asked for anything special but she felt it necessary to have the manager come over and talk to me about it. I simply let the manager also know again that I thought it was a little undercooked and lost my appetite and simply did not want the food anymore. She then proceeded to tell me, ""since you have eaten a good portion of it (which by the way was about three bites) that she could not accommodate me with a free meal or any other dish.""\r
The funny thing was that I never asked to get anything free. I just wanted to finish my drink, pay and go. At that point I realized that she was an idiot for prefacing the conversation with the ""I cant offer you anything for free..."" talk. I found it extremely unprofessional that she had gone immediately into a scenario where she thought I was going to ask for fee things. I only then stopped her from her speech to let her know that 1. I didn't ask for anything free, 2 the roaches were terrible there ( i'll get to that in a moment) 3. that I didn't need the drink that she offered for free.\r
Roaches. She began to get testy with me when I mentioned the roaches. She said, ""Well, its an out side restaurant, It's to be expected."" \r
I don't agree. I must have seen at least 15-20 roaches. Most were running under our feet as we sat at our table. I had to stomp me feet on the ground to keep them from running up our legs. \r
Furthermore the menus were tattered and peeling apart. Not like I had experienced in the past with fresh clean laminated menus. By the way this was my first impression upon arriving. I should have known that it was going to go downhill from there. I don't know what happened since my previous visits but who ever is running / managing needs to either be reprimanded or hire a manager who is interested in presenting an environment in which the food is prepared correctly, and that it tastes good, the presentation of the surroundings are adequate, (i.e. menu's, sticky & wobbly tables), and the roaches.....I understand it may be an outside restaurant and that roaches can be bad but there are exterminators that can help with that. The numbers were just downright too many to agree with this. It was a disgusting experience.
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