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Businiess name:
Spa One
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Review by:
citysearch c.
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Review content:
Do not go to Spa One. Be forwarned that money is primarily their focus, not your actual well-being. Even after stating I had no interest in staying due to health issues, I was still being pushed to stay in the membership plan. Lot of pressure to join when you're just inquiring. In agreement with a reviewer here that business practices are not great. No follow-through on their word, with membership cancellation and reimbursements for fees that should not have been charged in the first place. I asked for the help of one manager over the phone to take care of the membership cancellation and send a form too so it's in writing when I could not come in person because of an ailment. Not done as per request so I was charged for the membership fee, thinking it was all clear. I asked for the help of another manager who did not follow through on reimbursing my funds and kept delaying it. I'd call the gen. manager and would be promised to receive a return phone call the next day which did not come, and no explanation. I like to give people the benefit of the doubt but my colleagues and family were right; that I had to resolve it by taking action with my credit card company so they can deal with the frustration of trying to settle the disputed charge so I would not have to as I have for weeks. So, lesson learned and this company has successfully turned me off to not only their services but most spas in general. Their concern for your needs isn't genuine and I found out the hard way that they're only helpful and accomodating to you up until you decide you never want to come back because of unsatisfactory service. How would they like it if they were treated this same way and while they were in chronic pain? I'm surprised that they did not take customer satisfaction more seriously because feedback and word-of-mouth still weighs heavily, which is not looking so great here. I wholeheartedly do not recommend this place unless you like going through this rigamarole in the end.
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