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Businiess name:
Heuring Dodge Chrysler Jeep
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Review by:
citysearch c.
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Review content:
I cannot speak for the sales part of this dealership as we have not purchased a car here before. However, if our Town & Country EVER needs service again, you can bet I'll be going to Bosak (Merrillville) or Grieger's (Valpo).\r
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The man who calls himself the Service Manager (aka Kent) has zero customer service skills whatsoever. After supposedly fixing our steering (r&p), we experienced a check engine light several weeks later. Because of poor customer service at Rensselaer in the past, we took it to Bosak for the light. Turns out, the light was a result of a clamp that WAS NOT INSTALLED during the r&p at Rensselaer. Guess what - their lack of attention in fixing our van cost us an additional $95 at Bosak.\r
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Kent refused to take responsibility and refused to refund my $100 deductible - but he told us that had we brought it back to HIM for the light, he would have fixed it for no charge. Really? So then it *IS* his fault.\r
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I absolutely do not recommend this service department AT ALL. It is a rinky-dink center with maybe 3 stalls, a very rude woman working the counter/phones, and a poorly-trained mechanic who calls himself a service manager. Very disappointing - we have contacted the FTC and filed a complaint.\r
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IT IS WORTH THE DRIVE TO MERRILLVILLE OR VALPO FOR SERVICE - trust me!
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