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Businiess name:
Ruth's Chris Steak House Las Vegas East
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Review by:
citysearch c.
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Review content:
Worst dining experience I ever had. We had our wedding dinner at this location on May 14th, 2011. When I made the reservation they asked if it was for a special occasion. I told them it was our wedding dinner but they never even offered so much as a ""congratulations"". We had a party of five at 5:30 in the early evening meaning that there was our table and two others in the entire restaurant. The food was ordered and the Best Man's steak, ordered medium well, came out rare. They took his steak and put it back on the grill! Not even Applebees would do that! The manager promptly came and took the steak and promised a new one cooked to perfection. He personally brought the new steak out and waited for my friend to cut into it. RARE AGAIN!! They comped his steak and forced us to take a desert that nobody wanted or ate. My friend also went to the manager on the way in and gave him his credit card to pay the bill as a wedding gift to us. The waitress still brought the bill to the table. Drinks were not refilled on time and dirty plates were left on the table for far too long. Upon returning home we called the corporate office to make them aware of our experience and they sent us a $20 check ""to cover cab fare"". It was a very low-class experience and Ruth's Chris has lost a devoted customer for life. There are so many other nice steakhouses to choose from. My best advice is to try ANY of them rather than go to Ruth's Chris!
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