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Review content:
POOR SALES AND GOOD SERVICE. We want to thank the Service Rep, April and Service Manager for working with us to correct and resolve an issue that ought to of been correctly first in order to prevent repeated follow up visits. Both of our Jeeps our serviced by NW Jeep and although not always satisfied by the service, we are impressed and thankful toward the kindness, understanding, and ability to work with us to resolve difficult or troublesome spots. April and the Service Mgr (Teach) were the sole reason, due to kindness, understanding, and ability to come to an acceptable and fair solution in regards to a repair. SOLELY DUE TO TEACH AND APRIL, I decided to purchase a pre-owned 2005 Jeep Grande Cherokee Loredo, trade in my older Jeep, and pay cold hard earned and saved greenbacks in full for the 2005 (new to me) vehicle. Had the experience with the service dept not been so good, I never would of bought the vehicle. ON THAT NOTE: the purchase of the vehicle was not pleasant, disrespectful, unappreciative, and overall terrible. I understand that they may get several folks who walk in and pay (in full) for a vehicle. They seemed to be nice, until I gave them the money. Before paying, I requested that a simple service be performed (ie, change the oil, fix an annoying rattle, and asked for (never offered) a simple snap swivel key ring). They promised me that I would be taken care of and to make me a happy man and that it would be a fun purchase experience. AND that the satellite radio was a nice feature that I don't have to purchase for a year. NONE of these things were as advertised. I am sorry KEN, but the oil was not changed (it is brown), the rattle is driving me insane, and the Sirius satellite radio stopped working after two days. Wait, I am not finished - the snap swivel broke (and I was made to feel as if it were a burden to give me a $7 key chain, which is a nice appreciative thing to had a customer that just purchased a vehicle. I was also handed 2 keys that are broken, and y'all did not even offer to replace one of them. they were wrapped in scotch tape and James Davis told me to,""Drill a hole in it and put a key ring through it, otherwise they are $100 to replace."" What a crock of S^*T !!!!! y'all ought to of provided two fully functional key FOBs, in full practice of customer appreciation. IT IS INCREDIBLY DISRESPECTFUL TO A PAYING CUSTOMER TO PROMISE THEM QUALITY SERVICE AND A FUN PURCHASE EXPERIENCE, THEN GET TREATED LIKE CRAP IMMEDIATELY AFTER THEY PAY FOR THE VEHICLE. If right of recision is still an option, I am happy to come in and get my cash back and return the vehicle. Then go to a competitor and see how they treat my hard earned and saved money. I understand the purchase was, ""As Is,"" but y'all made promises and commitments prior to purchase that invalidates the term, ""As is."" MR. KING, AND KEN, please take the opportunity to right the wrong, treat a customer with respect and appreciate the business. Your Service Department Manager (Teach), understands the terms business integrity and ethics. Maybe there is something to be learned from him. And I truly apologize if y'all are unaware of the above situation. Now you know about it and have an opportunity to put into practice quality business ethics and integrity. I want nothing more than to change this review to 5 stars and share a bad sale that had a fun and happy ending. Kind regards, Mr. Watters
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