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Businiess name:
Publix Pharmacy
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Review by:
citysearch c.
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Review content:
My experience with the Publix pharmacy staff at this particular store was a very unpleasant one today. I would expect any pharmacy staff to know what a ""medicated douche"" is and if it is carried by the store. When I didn't find one on the store shelves, I asked the 2 male pharmacy staff if they carried it behind the counter. They gave me the response that if it weren't on the shelf, that they didn't have it. Neither offered to help me look for it. They weren't necessarily rude with their words, simply unhelpful, avoidant, and seemingly ignorant of the product. Because of their dismissive responses to my questions and the personal nature of the product, I felt very uncomfortable further explaining what it was or asking them for any other help, despite my need of pharmacy assistance. I was angry and embarrassed after the incident, had left my cart of other items in the aisle, and was on my way out of the store. The store manager happened to be in my path on the way out and cheerfully asked how I was. I responded with an ""As a matter of fact..."" and briefly described the nature of my upset. He promptly enlisted the help of the female produce manager and she involved another female staff who worked in this area of the store. They were extremely helpful even though the store did not carry the product. I appreciate the concern and discretion of the store manager. And the assistance of the 2 female Publix staffers who essentially did the pharmacy staffs' job helping me look for this over-the-counter medical product. Although I may grocery shop at Publix, I will take my pharmacy business where the pharmacy staff is more experienced and professional.
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