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Businiess name:
Stamp-Connection
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Review by:
citysearch c.
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Review content:
First of all, let me quote their pamphlet: ""For 3 years in a row we have grown more than any other competitor in the industry. We attribute this to our commitment to quality and customer service"".
Now, let me address quality:
I ordered a personal library Ideal M desk embosser from their website. I received it promptly, so no complaint as to their delivery speed. The quality however, is lacking. The embosser could not be used easily - I had to stand next to my kitchen counter and push down on it with all my might in order to emboss several things I tried - such as their one page poster, a thin page in a novel, another thin page in another book, etc. When I finally got it, the left side of the embosser embossed a bit (but not as much as another Ideal M I tried at the Papyrus store) while the right side did not emboss at all - all you could see was a whisp of an impression of the stamp. Additionally, the matching blue feet and blue body of the embosser according to their website's deceitful picture were nonexistent. What I got was a cheaply manufactured version of a working, pretty embosser.
Next: customer service. After trying it out of the box and seeing the lack of quality, I asked to return it. The person I spoke to said yes, after a few questions designed to discredit what my eyes saw: that it was a poorly constructed product. I was then snootily told by their ""supervisor"" and ""manager"" and ""owner"" that I would have to pay for my own shipping back even though their product did not hold up its end of the bargain. I asked to speak to someone above him, and he told me that I can return it or I can keep it.
Great. Great customer service, and ""quality"". I will return this, and am so disgusted by this company that I am taking time out to warn other people against them. I guess since I'm a customer and not a company making them lots of profit, I am inconsequential and it is unnecessary to uphold their own motto. Nicely done, Stamp Connection. The only connection you belong in is ""Lowered Expectations"".
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