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Businiess name:
New Planet Moving & Storage
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Review by:
citysearch c.
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Review content:
Actually, negative stars!\r
\r
I would never again trust New Planet Moving! They were the worst in service, before, during and after the move! I know this post might be long but I assure you that reading it is extremely important if you are thinking of hiring this moving company.\r
Before the move: they came late. Enough said. When you are planning diligently on moving at a certain time, you expect the moving company to be on time! They were late by one whole day and then 3 hours on the time they promised to arrive.\r
During the move: They were extremely late! They didn’t show up at our destination for 11 days AFTER they promised to be there. So of course we called them at ALL THE NUMBERS they provided to us and not a single person would tell us an exact arrival date/time. We slept on the floor of our new home for so long that our backs were stiff! And when they did show up, they lost our bed. Ironic, isn’t it?\r
Side note: While they were unpacking the truck when they arrived, the moving people bribed me into tipping them more in exchange for not charging “last minute” fees. Also, they lost so many of our things and many of the boxes were damaged as they were unpacked. I found out that they unpacked and then re-packed a truck two times after they had left our original home. They did this to weigh the items and switch trucks, this all adds up to catastrophe for losing your client’s belongings. \r
After the move: As I had unpacked a bunch of the boxes, I found items completely mishandled and shattered. This is on top of having lost many of our items, including essential parts to our bed. And let’s not forget that I STILL HAVE items from OTHER clients! I had informed them at least 25 times to come pick up these items to be returned to other homes and they never did! If you are missing your grill, please let me know! \r
Insurance: Can I say that this move happened in August 2010 and I handed in my insurance claim in January 2011. In May 2011 they finally got back to me when I contacted my attorney to handle this case. I had to do this because in the months in between they were extremely rude to me on the phone and I am 100% confident they lost my claim. I would call on average 9 times a week to find an update. Neither the insurance company nor New Planet Moving would answer my calls (they were screening) and update me. New Planet Moving also promised that they were still searching for our missing items, which I do not believe because I had to make a new claim for these each time as I can tell they forgot about my items. In the end, the insurance company said they would only give us $100 for the damages. And this amount was only given because my attorney pushed them into dealing with the situation. \r
Please take note that this is the worst moving company in the history of business! If you are still thinking of hiring them, I ask you to reconsider because New Planet Moving Company does not care about your stuff at all! \r
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