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Businiess name:
Impact Computers & Electronics
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Review by:
citysearch c.
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Review content:
DO NOT SHOP HERE! We ordered a part, they sent the wrong one. After contacting them to let them know, they sent a return shipping label to us but only after many requests did they send one. This also was a fight since they did not think they should pay for return shipping. They credit our credit card for the cost of the part only, not the original shipping. When they sent the correct part, they charged us for shipping again. We made several attempts to get them to correct this. Per my conversation on 9/14/11 he said absolutely they would NOT be refunding our money for the original shipping ($10.15). He said they had already paid the shipper and he could not get his money back from them so he would not refund ours (keep in mind, they sent the wrong part to begin with). He also said ""it was a company rule to not refund shipping charges and rules were not to be broken. If we started breaking rules we would lose money. It clearly states on our website that there is no refund for shipping. This includes if we send out the wrong part."" I wish I had read the other posts before buying from Impact Computers. They are dishonest and unethical. Not only are they getting a very negative review, they have lost a customer for life......all over $10.15. Apparently Yuri does not understand the concept of fairness and good customer service.
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