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Businiess name:
Firstline Security Incorporated
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Review by:
citysearch c.
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Review content:
Firstline is a new company and with that exercise patience. Many ex-employees that were rubbed the wrong way...you did it to yourself. If you took the responsibilty for your accounts and did good installs then you would have no complaints. Your laziness is what got you where you are. As for our equipment, we are updated. This year we have installed thousands of accounts with the new GE Simon XT that is more user friendly and efficient. Customers that say that we ""made"" them sign contracts. Grow a spine and tell the rep no if you don't want a system! No one ifs FORCING you to! Our monitoring prices vary depending on how you want the system to communicate. In simple terms- You pay for what you get. As for all the complaints about our customer service, hold times vary during the day. There are thousands of customers that call in daily. Your call is answered in the order it is recieved. Our calls are documented. Many of the complaints are from customers NOT READING THEIR CONTRACT ENTIRELY and the LACK OF USING AND TESTING THEIR SYSTEM ON A WEEKLY BASIS. If you do not know how to use your system correclty call Customer Service so we can explain everything to you. This company is a good legit business and does work hard so serve our customers! But if you are a customer calling in IRATE and can't clam down and work with us to fix your problem, you will get no where. I have had a system and it works fine- the reason because I know how to use and test it properly!! Every sysem has a user manual- READ IT! Customers that can't get through to departments here are the departments you need to talk to for your problems and their business hours as well as your monitoring stations:\r
Firstline: 866-434-7785\r
Billing (option 2): 9:00am - 6:00pm MST Monday - Friday\r
New Accounts Department (Cancellations) x3500: 9:00am - 5:30pm MST Monday - Friday\r
Customer Service (option 3): 7:00am - 10:00pm MST Monday - Saturday\r
SAI: 1-800-705-7681\r
Criticom: 1-800-631-2299\r
ADT: 1-800-238-2727
Pros: Good Customer Service, User Friendly Equipment, Great Company to Work For
Cons: Long Hold Times Vary Throughout Day
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