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Businiess name:
Capital Fitness
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Review by:
citysearch c.
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Review content:
No wonder they went bankrupt. They're pathetic and are stealing peoples money. I went to the Durham Peak Fitness to cancel my membership. The manager said that they couldn't terminate my membership at the club and that I'd have to call their membership services. I did that but the rep I spoke to, who was the manager, said I had to email a written request to cancel which I did. 8 days later I hadn't heard back from Peak membership services so I called. The rep/manager said she had received the email but had not processed my request. I was then copied on the email that was sent to their financial dept. to be processed. I figured all was well because she had made this request but no. The next month my bank card was charged another $27 fee. I called the rep back and left a voice mail but she never returned my call. I followed that up with an email stating that they were still charging me. She then showed me print screen of the evidence showing that she had made the request for the account to be canceled. She assured me that my bank card would be refunded but it never was. I then made the request that they remove my bank card from their file so they couldn't bill me again. Well guess what, a month later my bank card was charged again! This time I said forget it and just called my bank. I filed a claim and had to show them all the emails that went back and forth stating that they should have terminated my account and refunded my money. I also asked them if the membership services had stopped payment to my bank card and they had not. SHOCKING! It was still valid in their system and they were going to charge me again. My bank then blocked the card from being used and I'm still waiting to hear back regarding the claim. Never in my whole life have I dealt with a company who lacks such integrity or just basic common sense. Good Ridden Peak Fitness. Rest in Peace
Cons: where do I start
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