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Businiess name:
North County Cremation Service
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Review by:
citysearch c.
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Review content:
This was my first experience with a crematory but considering the subject matter. I expected more compassion. This place was recomended by the hospital's Benefits Department where my sister passed. The benefit guy was on first name bases with the crematory's representative ""Bob"" in the San Diego office. I felt at ease with this and ""Bob"" was able to see me immediately. Everything seemed to be going smoothly. He was courtious, caring, and professional. However, when I called back to check on when my sister's obituary would appear in the newspaper, I find that ""Bob"" was no longer with them and neither was the obituary. I was given to Ken, whom, I am now shocked to find out, is the owner. So, I re-faxed the info and waited another week with no printing. It took until the 5th unreturned call to get Ken. He did not apologize for not returning my calls, but blamed my answering machine (which works just fine) for not recording his message! Also, ""Bob"" had assured me that the crematory would transfer the ashes from the standard brown container to one of the family's choosing when it arrived. I informed Ken of this in a past conversation, but I now find that he will not honor this. In his dispassionate voice, I am told that they do not provide this service. I am very disappointed that I must now find a facility that will so that I don't accidentailly spill my sister all over the kitchen counter. I would never recommend this business to anyone.
Pros: I liked ""Bob""
Cons: cold and distant
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