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Businiess name:
Fresh Tortilla's
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Review by:
citysearch c.
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Review content:
I ordered food along with co-workers to enjoy during our overnight shift. The food took over an hour to come, and when it arrived, the container my food was in was busted open (clearly unsanitary) and parts of my order were missing. I called to request that this be corrected and was met by a nasty attitude of the worker on the other end. After she minimized my concerns, she eventually promised to send the food and never did (big surprise!). I called the next day (optimistically) to try to fix the situation and request that they resend my order. I was also going to place orders for co-workers at this time. I was passed from person to person on the phone, none of whom spoke very much English or were very helpful at all. Although I asked for a manager, I was never given to the person in charge. The last person I spoke with listened intently and at the end told me that since the woman I had spoken with the night before wasn't there, there was nothing he could do to help me. When I asked him to contact her to confirm the story (since her input is SOO important regarding this $8 dish), he told me I should call her myself and ask her to tell him the story!! I asked him if he even cared that a customer (who has been a patron for over a year!) was dissatisfied and had received poor food and service and he said flatly ""no"". I was then hung up on. I'm frustrated that such a dramatic scene has ensued whil merely attempting to order some take-out. I had to write about it on here so that others who order can be prepared for this business who could care less about it's customers!\r
Cons: Rude, careless staff
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