Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Absolutely Optical
|
|
Review by:
citysearch c.
|
|
Review content:
Can I give negative stars? I can't even begin to express how poorly my mother was treated here.\r
\r
She had a scratch on one of her lenses, so she took it back to be replaced under warranty. They sent it out to the lab, and she finally received them back 3 weeks later.\r
\r
She had been getting headaches wearing her glasses so after awhile she thought her eyes got worse and her prescription needed to be updated. When she went to her eye doctor, the Dr. said that one of her lenses was incorrect. The lense had been replaced with a lense for myopic patients. Luckily, except for the headaches, it didn't do any damage to her eyes.\r
\r
Now, unless the lense is a bifocal, who can tell the difference? No layman that's for sure! Only the Dr. who puts the lense in a machine!\r
So my mom went back to Absolutely Optical who told her that the lenses are only guaranteed for 6 months and they refused to replace it! They said it was the lab's mistake. Now, I understand not replacing the lenses after 6 months if the patient's rx changed without the fault of the company. However, the lab put in the wrong lense! It's not like her rx got worse and she's expecting them to update her rx for free. \r
\r
What kind of company outsources work and doesn't check to make sure it's correct before giving it to the customer? Especially when it's something that has the potential to hurt or harm another human being? Luckily, this particular type of lense had the correct strength and did not do any harm except for the headaches, but what if it had? Eyesight declines naturally as you age. We don't need irresponsible people to help that along.\r
\r
Of course, my mother was upset! But instead of admitting fault and making a long term customer (who has brought business from both herself and my father to them) happy, they told her to take her business elsewhere! Can you believe the audacity? Some people have no morals.\r
\r
Yes, this place is conveniently located at the mall, but that doesn't give them the right to treat their customers poorly. Avoid them at all costs. Bring your business to people who treat others with respect and descency.
Pros: can't think of one...
Cons: cust. service is apparently not in their mission statement
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|